WAM-Pro® Papers

The Rush is On: 7 Steps to mining your WFM Systems for Gold

INFORM

Data is more critical now than ever and seems immune to the laws of inflation. In fact, cashing in early on data goldmines typically results in immediate and long-term value. However, even though the data has a high profile and proven value, most organizations still do not have a plan or process around how to find, mine, refine, and cash-...

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What You Say Affects How You Sell

INFORM

The reasons for why jargon won't jive. Words matter. And talking above, below, or around the person or issue won't ever help you. WAM-Pros may be the stewards of workforce management technology, but they aren’t always working with systems and machines. WFM technology is designed to benefit and manage people. Therefore, WAM-Pros need to be able to communicate with people...

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Why the Future May Be Nearer Than We Think: NFC Technology

INFORM

The reasons for why jargon won't jive. Words matter. And talking above, below, or around the person or issue won't ever help you. WAM-Pros may be the stewards of workforce management technology, but they aren’t always working with systems and machines. WFM technology is designed to benefit and manage people. Therefore, WAM-Pros need to be able to communicate with people...

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Universal Design: A One-Size-Fits-All Approach to the Workforce

INFORM

Work should be designed to treat all people as valuable assets. In this paper, we discuss how organizations can apply the principles of universal design and customized employment in their workforce today. They need only consider the following areas: Equitable Use Flexibility in Use Simple and Intuitive to Use Perceptible Information Tolerance for Error Low Phy...

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The Absence Management Hydra

INFORM

What's the problem with absence management? Absences affect more than just headcount. They interrupt productivity day-to-day, and increase labor costs long-term. Although they might start out as small blips in attendance, absences can quickly transform into multi-headed monsters wreaking havoc on the bottom line and endangering compliance. In this paper, we explain the ma...

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Why Work-Life Balance Can Be a Burden

INFORM

Most of us can name the most common work-life balance initiatives out there today, and most organizations know that they “gotta have one.” While few object to having better work-life balance, even fewer know how to implement an effective program. In this paper, we focus on the how: how to select and how to present a work-life balance program that balances the needs of emplo...

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Would You Date Your Data?

INFORM

What is your DATA dating style? Whether we believe matchmaking to be an art or a science, we can admit that we have some control over the outcome. Yet, we must establish good selection habits early on. In this paper, we distinguish the difference between having: Chemistry, Complacency, or Compatibility with your data. Have we found data that is “hot stuff”, ...

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How Data Helps Us Make Better Decisions

INFORM

If you are ready to seize the moment, then this paper is for you. What are heurististcs and how do they work? In short, heuristics are mental shortcuts. They are the simplified experiences we use to learn from past mistakes and improve our future behavior. They are the quick “rules” our brains reference during decision-making or problem-solving instances. However, sinc...

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Gifting: A Practice More Common Than the Holidays

INFORM

Does gifting happen in my workplace? Gifting practices often hide or become embedded in the system, so it can be difficult to quickly locate or distinguish. Education is the first step toward solving the problem. In this paper, learn about these common gifting issues: Pay codes and punch edits Clock abuse Preferential shifts Non-productive time Excused absenc...

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