WAM-Pro® Programs

It’s not just about what you’ll learn. It’s about how you'll improve.

Each WAM-Pro® eLearning module is designed to immerse you in an important area of workforce management. Whether you take the cohesive, full WAM-Pro® Certification Course (all 14 modules) or you create a tailored package based on a specific role, skills gap, or need, these visually stimulating, narrated, hands-on WAM-Pro® modules will help you and your stakeholders do more with your workforce management technology .



The WAM-Pro® eLearning course blends high-level understanding with technical expertise. The modules cover relevant and provocative topics that will help you embrace the practice of workforce asset management.

  1. Business Analysis and the Business Case
  2. The business case is fundamental to workforce asset management because the WAM-Pro – you – will need to effectively identify, analyze, and present cases for workforce management solutions. Not only will you need to understand complex workforce management technology, but as a WAM-Pro, you will also need to relate the technology to what matters most about the business.

  3. Return on Investment Analysis
  4. The term “return on investment” can be confusing, even for professionals. Is it a single financial calculation? Is it a metric expressed as a percentage? Is it a set of financial metrics (including measurements like hurdle rate, net present value, or internal rate of return)? Perhaps it is just a process, inclusive of a wide variety of measurements, metrics, and calculations. We can agree that ROI is a financial metric calculating the profit or financial efficiency of an investment, and that there are some limitations to this single calculation.

  5. The Role of Organizational Readiness and Change Management
  6. All change brings challenges, whether it is a minor change, such as a new system module, or a full scale implementation of a new policy. WAM-Pros recognize that change management is not a reaction, but rather a proactive approach that enables organizations to make a smoother transition to the desired state. With a strong, realistic change management strategy in place it is more likely that your organization will be ready and willing to change.

  7. Time and Labor Collection Systems
  8. This module covers time and labor topics ranging from basic time reporting and computation to advanced pay rules and system setup. We take a quick look at the basics of time clocks and time cards, then take a deeper dive into the complex timekeeping issues involving pay codes and pay rules, edits and adjustments, approvals, sign-off, and other time collection matters.

  9. Federal and State Regulations
  10. For employers, regulation spells risk. Regulations are not mere guidelines, but enforceable requirements. Learn what areas of time and labor are especially vulnerable if poorly designed or maintained.

  11. Absence and Leave Management
  12. Attendance and absence affect business operations. Without necessary employees, your organization cannot operate as effectively, if at all. Yet without any ability for rest or emergency time-off, employees might become frustrated or resentful; they might even quit. Aligning strong absence and leave management policy and effective, equitable practice within an automated system enables flexibility for the employee and reduces the financial and operational impact on the employer.

  13. Labor Leakage: Managing Cost and Reducing Risk
  14. Leakage might occur during simplistic or careless system design, a loose policy translation, or a user’s attempt to abuse or manipulate the system. WAM-Pros examine and test policies, processes, and systems for weaknesses, loopholes, exceptions, and ambiguity. WAM-Pros have the experience of an end-users and the vision of a business owner, making them an invaluable asset for guarding against and addressing labor leakage.

  15. How to Schedule
  16. Some might dismiss scheduling as a basic supervisory function, but the schedule can be a critical element of workforce management with real strategic potential. Every organization needs a schedule, but how many use the schedule to do more than meet demand? Does your organization have best practices for scheduling? Do they teach or train managers on how to schedule? Many organizations are unaware of avoidable schedule adjustments and exceptions that persist in their schedules. Has your organization quantified the cost of poor scheduling? WAM-Pros help uncover whether enhanced scheduling methodology, automation, or even different technology could improve the scheduling process.

  17. Work-Life Balance and Schedule Equilibrium
  18. Scheduling software, reports, and analytics are invaluable when it comes to creating a balance, yet some organizations continue to leave these assets on the shelf. Properly designed, configured, and managed workforce management systems can address work-life balance issues if they are set up to do so. Instead of viewing technology as part of the imbalance, use it as one of the tools to create a better balance between workload and worker preference.

  19. Data Governance and Management
  20. Today’s organization can no longer turn away from the value of data. Historical data can be reserved and used as a benchmark; present data sheds light on current operations and sustains business; data can even be used to project future activities and outcomes. To carry out effective data management, an organization needs a strong data governance structure in place. Although data might flow through an organization like a natural resource, it doesn’t mean make it easy to handle; there is always the risk of a disastrous flood.

  21. Data Integration and Interfaces
  22. Today, organizations can pull data from nearly every system and use it to improve their business—yet, the value of the exchange relies on the connection, or integration, between the separate systems. Interfaces are the roads and bridges between disparate applications and databases. They transform and deliver data when and where it’s needed, based on rules and configuration. Designing and maintaining good interfaces or integrations isn’t easy. Customized solutions, legacy structures or applications, user preference, and frequent technology updates require careful consideration and execution. But when implemented well, interfaces and integrations facilitate intelligent collaboration between people and technology.

  23. Workforce Analytics
  24. As WAM-Pros, workforce data can be one of our biggest assets and allies on the job. With workforce analytics WAM-Pros can tell a story or interpret the potential outcomes of certain programs and decisions. Workforce analytics helps build profiles for certain characters, settings, or scenarios so that the business can adjust according to those recognizable patterns. WAM-Pros can use analytics to predict likely events or suggest alternative actions as a means of prevention. Operating without meaningful data can put organizations at a competitive disadvantage. Organizations using workforce analytics not only benefit from the real-time analytic insights, but they also benefit from the future planning and goal setting made possible by such findings.

  25. Vendor and Product Selection for Workforce Asset Management
  26. In this module we explain some of the methods to select the right vendor for your desired product or service. There are ideal techniques for vendor selection, but no short-cuts. Because workforce management system investments can require multi-million dollar investments and long-term partnerships with outside resources, it is critical that the selection process be well planned and organized, and that the relationship be wisely led and controlled.

  27. The Implementation Process for Workforce Management Systems
  28. Some consider implementation to be the entire project, but from a systems perspective it is the last stage. Successful implementation relies on the effective execution of previous project activities, such as system selection, change management, ROI planning, and requirements gathering. WAM-Pros should be involved in this process because they understand labor laws, configuration specifics, customization and integration needs, and management concerns. The end goal of system implementation is to transition the new system from the development area to the live user community.

Schedule Equilibrium™

Schedules are the form of compensation most employers overlook.

The Schedule Equilibrium™ Program is designed to restore, rebuild, and rebalance your schedule, making it an asset, not a hassle. Optimizing the workforce shouldn’t be a one-sided, demand-driven activity. AWAM provides you with metrics and methods to transform the way you use your current scheduling technology to manage your labor force.

Outdated or poor scheduling habits hurt businesses. They create high turnover, increased labor costs, and poor employee engagement. Every employer wants a simple, streamlined scheduling process, but when employers simply implement an automated system without changing their scheduling processes, they are only institutionalizing their chaos. If the methods don’t mature, then outcomes won’t either.

During the Schedule Equilibrium™ Program, participants go through the following steps:


AWAM provides employers with a benchmark of their current state and a roadmap for their future labor scheduling objectives. Best practice education and personalized coaching will help participants create schedules that result in less over or understaffing, fewer unexpected absences, less overtime premiums, and more meaningful work.

The Schedule Equilibrium™ Program will establish good habits that can be sustained and measured over time. AWAM will help you break down obstacles and highlight creative solutions that work in YOUR workplace.

We look forward to helping you restore balance to your schedule. Contact AWAM today to learn more about our Schedule Equilibrium™ Program.

Turn, not Churn™

If you are selling or supporting a workforce management solution, then you should know your customers’ top ten business problems.

Poor user adoption and system envy cause too many vendors to lose their customers. AWAM helps vendors and consultants reduce customer churn by teaching them how to showcase the unique, sustainable, and strategic business value of their WFM systems and services. SaaS models and services must be renewed year after year, so customers must be able to recognize the value in both the long and short-term.

AWAM’s Turn, Not Churn™ Program helps vendor sales and support teams uncover the top business problems faced by their customers so that their solution aligns with those needs and provides tangible value.

AWAM works with you to analyze any current gaps or issues and creates a personalized strategy based on your product and our best practices. Most vendors are selling on the same features and functionality that they always have. Provoke and inspire your customers to use your product in new ways and with the intent of making an impact on the business.

This isn’t just another sales training class. AWAM does NOT teach you how to sell your product. AWAM teach you how to have more proactive, probing conversations about how your technology and services can meet the needs of your customers. Once they’ve purchased your technology, AWAM guides you through the industry’s best practices on how your customers should be using your technology.

We want to help you increase your customer’s user adoption and reduce your customer churn rates. Contact AWAM today to learn more about our Turn, Not Churn™ Program.

What's in it for me?

  • Strategies for overcoming challenging obstacles in the workforce like using schedules to reduce overtime or setting alerts to notify you of labor leakage
  • Case studies and guided practice exercises like how to analyze an absence policy for different design elements to help you apply what you've learned
  • Suggested reading from the WAMBOK® and other sources for further exploration of the topics
  • Consistent learning environment with clear expectations and learning objectives at the beginning and end of each module
  • Interactive quiz questions to prepare you for the CWAM test and to check your learning
  • Humor and analogy to keep you engaged and even entertained


We've priced our programs to adapt to your needs. If you would like to purchase and enroll in a course immediately, please click the button below to go to our self-service payment portal.

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If you are interested in volume pricing options, please Contact AWAM