Certification Makes a Difference

Who else is ready to influence the way we work?

In the WAM-Pro® Program you will learn how to solve workforce management business issues with WFM technology, specifically time and attendance, scheduling, absence and leave management, payroll, and workforce analytics systems.

How is the WAM-Pro® Certification Different?

  • The WAM-Pro® Program focuses on how system development plays a vital role in policy and process more so than traditional HR and Payroll certifications.
  • It is more specialized than a generic project management certification, but not as technical as other IT certifications that focus on specific products or systems.
  • It goes beyond talent, retention, and satisfaction and exposes you to unique issues like schedule equilibrium, fatigue management, and different methods of ROI.
  • It is vendor neutral and product agnostic, meaning that you don’t have to use a particular system in a specific way to understand the concepts.
  • And finally, it values time and labor data. Instead of ignoring the potential of this quantifiable data, it explains how to use time and labor data better than other HCM system certifications.


Who Should Get Certified?

The short answer is anyone who benefits from or uses workforce management technology. But here's a bit more detail:

If you are involved with system implementation or system management but need a macro-level understanding of business elements, then you will find value learning how to create a business case or how to negotiate a contract for products and services.

If you are a front-line operations manager who works with workforce management systems, but wants to know how to use them better or for different purposes, then you will find value in learning how to schedule or how to quantify an employee’s work-life balance.

If you are a business-minded professional in sales or client management interested in learning more about system oriented issues and processes, then you will find value in the learning more about how regulations affect system design or how the time collection process really works.

Steps to Certification

Some of the more common professional roles include:

  • Absence Management Personnel
  • Analysts (Workforce, HR, Payroll, Business, Systems or Finance)
  • Client Relation Consultants
  • Consultants (WFM, TLM, HCM, Application, or Business
  • Contingent Staffing Personnel
  • Department Managers
  • Data Scientists
  • Financial Directors and Leaders
  • HR Directors and Leaders
  • HR or HRIS Managers
  • HRIS Personnel
  • Human Resource Business Partners
  • Interface or Integration Specialists or Integrators
  • Operational Managers
  • Payroll Managers
  • Specialists (Time and Labor Applications, Payroll, HR)
  • Staffing Managers
  • Trainers (WFM system or practice related)
  • WFM Project or Product Managers
  • WFM/Application Implementer
  • Workforce Analytics
  • Workforce Planning Personnel

The WAM-Pro Case Study

The case study allows candidates to demonstrate their ability to apply what they know or have learned. Case Studies should demonstrate that WAM-Pros have considered:

  • All four areas of WAM (HR, Payroll/Finance, IT, and Operations
  • The needs of both the employee and employer
  • The appropriate and strategic use of workforce management (WFM) technology
  • Any related policies, practices, or programs associated with the technology
  • The A.C.T.I.V.E. Principles listed in the WAMBOK®

Ultimately, case studies demonstrate that the canditate is a practicing workforce management professional.


The CWAM exam measures a candidate’s knowledge. The exam will cover the Four Core Domains, which come from the WAMBOK® and the WAM-Pro® eLearning.

Certification fees cover the submission of professional hours of experience, the review of the case study, and the CWAM exam fees.


I'm certified! Now What?

Earning your certification is an accomplishment. Take full advantage of the opportunity by:

  • Notifying your organization, your peers, and your client base about your recent accomplishment!
  • Introducing yourself to new clients or customers as a certified professional.
  • Participating on the WAM-Pro® Training and Certification LinkedIn group.
  • Earning further recognition by submitting an article, tool, or template to the WAM-Pro community.
  • Submitting a request to join the AWAM Certification Board.
  • Petitioning to become a WAMbassador and represent AWAM and the certification at events.

How long will I be certified?

Your CWAM designation is valid for one year. To renew your certification, you will need to submit continuing education units each year along with a $50 recertification fee. Every 5 years, applicants will need to retake the CWAM exam. Costs for test retaking may vary.

For more information on recertification, please Contact AWAM